How to contact us
Below you will find four different ways you can get in touch with us:
- Speak to someone from our service
- Send feedback to the service directly
- Complete the Homerton patient experience survey
- Get in touch with the Patient Advice and Liaison Service
Please be aware that emailing us from an account that does not belong to NHS Mail, may mean that your message is not sent securely; please do not include any private and confidential information in your emails or in the online form below.
Speak to someone from our service
We will be able to see you, your new baby or child and discuss with you any of your concerns. At the same time if you need to speak to a member of the health visiting team please contact us.
Monday – Friday, 9am-5pm (closed on public holidays)
huh-tr.hackneyandcityhv@nhs.net
Please note, above contact details are not for emergencies or urgent medical help. If you need urgent medical advice, please choose from the options on When and where to seek help.
Professionals: You can contact us on :huh-tr.hvrapidresponse@nhs.net
The Health Visiting team is not an emergency service, if you are concerned about a child please get in contact with Hackney Children’s Social Services.
Contact Number – 0208 356 5500 (9am – 5pm)
Email – MASH@hackney.gov.uk
More details can be found on the website – Family Information Service
Emergency Hours:
Out of hours contact the Emergency Duty Team 5 pm – 9 am and weekends
Phone: 0208 356 2710
Email: emergency.duty@hackney.gov.uk
The City of London
Contact the Children and Families team
Contact Number Monday to Friday, 9am – 5pm – 020 7332 3621
Email the Children and Families Team
Outside Office Hours – Emergency Only -020 7332 3621
The team is administered by the Department for Community and Children’s Services (DCCS)
Mental Health Crisis Support (City and Hackney)
NHS 111, ‘Option 2’ in East London
You are able to call NHS 111 and select ‘Option 2’ in East London. Calls to the local crisis lines currently in place at ELFT will be diverted to the centralised 111, option 2 service, meaning that no calls will be missed.
NHS 111, ‘Option 2’ is open 24 hours a day to support people living in the City & Hackney who experience a mental health crisis. The Helpline is free to call and available 24 hours a day including at weekends and Bank Holidays.
Callers will be given support and advice from mental health professionals.
The service aims to provide the right care at the right time and prevent people from spending unnecessary time at the Accident & Emergency Department.
The Helpline can:
- support and help you if you have mental health problems
- provide accurate information and advice about local mental health services
- communicate with other services or teams on your behalf if you wish
- support you in a non-directive way, to empower and encourage you to take control of your own life and come to your own decisions.
Let us know what you think of our service!
If you would like to send a personal comment on your care directly to our service or have any suggestions on how the service could be improved please write to the address below or complete our online form.
Enhanced health Visiting Service
Third Floor
6 Orsman Road
Haggerston
London
N1 5RA
Complete our survey
Your feedback is very important to us and we are working hard to make sure you receive a good service.
Please complete the Homerton patient experience survey selecting Health Visiting.
Patient Advice and Liaison Service (PALS)
If you have concerns about the care you received from the Health Visiting Service and would prefer to speak to someone independent from your care, PALS can provide information and support to patients and carers and will listen to your concerns, suggestions or queries. The service is available between 9am and 5pm.
079584 445 400 (to contact us via text phone, please use this telephone number)