The Intensive Service (Personalised Service)

The Personalised Health Visiting service supports families and enables them to have improved chances of keeping children healthy and safe to give them the best start in life. The service is led by the high impact health visitors and the specialist community nursery nurses.

The High Impact Health Visitors work with small caseloads of families offering additional contacts based on need; the team receive specialised supervision from the Parent Infant Psychotherapist and Integrative Child Psychotherapist to support them working with families who have complex needs.

To enable families to receive the right help, at the right time, for the right reasons; supporting to improve parents chances and keeping their children safe from harm, achieving good health outcomes and enabling them to thrive as they transition to school with the best chances of learning and achieving.

Intensive Patient Facing Leaflet 

Intensive Professional Facing Leaflet 

Intensive Service Areas

1.Transition to Parenthood from antenatal period to 12 weeks postnatally

2. Perinatal and Infant Mental Health

3. Healthy Weight and Health Nutrition

4. Families of Children with Special Educational Needs

5. Immunisation

6. Parents using Harmful Substances

(Drugs, Alcohol, Smoking, Vaping)

7. Integrated Reviews

8. Homelessness, Asylum and Refugee Families and Poverty

9. Domestic Abuse, Families in Women’s Refuge, VAWG

10. Paediatric Liaison

11. Infant Feeding

The Intensive Service (Personalised Service) uses the tool the “New Mum Star”, a resource to help look at the families different areas of life. For each area, there is a five-point scale that will help them to understand and talk about how they feel, how they are coping and what they are doing to address any difficulties.

Two pathways for the Intensive Service

Ruby Pathway

Antenatal – 13 Months

2 weekly for the first

3 months

Contacts with the High Impact Area

health visitors and

Senior Nursery Nurse

17 contacts

Emerald Pathway

13 Months – 2.5 years

2 weekly for

the first 3 months

Contacts with the

High Impact Arears

health visitors and

Senior Nursery Nurse

15 contacts

Senior Nursery Nurse

Working alongside the Health Visitors to help support parents with healthy eating, weaning, sleep, potty training, behaviour/tantrums, home safety and practical support. Connecting families to the right support, such as the children and family hubs and local services.

Referral Criteria

The Intensive Service is aimed at pregnant people 28 weeks and infants from 0 to 2 years with additional risk factors and health needs.

How to refer?

Referral Form for the Intensive Service

Please contact the Intensive Service Team via email for a referral form – huh-tr.hackneyandcityhvintensive@nhs.net